55 words reply hendley

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Why do I need to evaluate the program

According to Connors, (2011) an evaluation of a volunteer program is a critical component. As the Volunteer Administrator for Difference Today Nonprofit, I have discovered that the organization’s program needs to be evaluated because they have been struggling with recruiting, retaining, and coaching volunteers. By evaluating the program I will be able to gather information so that I can learn more about the program, improve the program and services offered, and strive for continuous growth. After identifying the targeted areas of concern, the programs mission, purpose, and goals need to be reviewed. There are a total of 15 active volunteers that distribute food to seniors, but often lack items needed to serve people, lack volunteers to help, and lack transportation for community drop offs. Face-to-Face feedback as well as a digital survey will be given to the clientele, their family members, volunteers, and employees asking for feedback on services received and tasks given. Based on volunteers, clientele and their families, board members, and employee feedback, assessment of resources, all activities volunteers are involved in, and all items being distributed, I will be able to target where changes need to be made then set long-term goals for success in recruiting, retaining, and coaching the volunteers going forward. “Effective program evaluation is a way to improve and account for public health actions by involving procedures that are useful, feasible, ethical, and accurate” (Centers for Disease Control and Prevention, 2016, para. 1).
2. How will I collect the required impact value data
According to Connors, (2011) when using surveys to evaluate volunteer program managers must consider participant selection, data collection, analysis procedures and instrumentation. Digital surveys mixed with face-to-face mixed approach is needed to collect data. Once the data is collected front the participant, this will provide the framework and relevant information to begin setting goals. Because a mixed approach to collect the data was used from the volunteers, clientele, their family members, employees, and board members the gathered information will be more credible to all involved.
3. Who wants to know what about the evaluation findings
According to Connors, (2011) different stakeholders will want to know different aspects of the volunteer program evaluation results. Rather it is the volunteers, employees, or clientele, every audience is different when it comes to communicating the results from the evaluation. When communicating with the clientele, perhaps pictures and quotes would be effective. When communicating the results with the volunteers, a presentation that excludes any financial findings may be effective. When communicating with board members, who may not have a lot of time to spare are presented with graphs, reports, and charts. Even with different methods of providing the evaluation findings, actions that will be taken due to the findings will be included in all methods of communication used.
4. How do I communicate the evaluation findings
Now that I have collected the needed data I can report the results to clientele, employees, volunteers, and board members ensuring that I report back to all participants in an organized, clear, and focused manner. “ You need to express your results clearly and powerfully, showing how your program will help to achieve the organization’s mission” ( Rosenthal & Baldwin, 2015). I will ensure they know that their contributions were valued as they are learning about the actions that will be taken to improve, recruiting, retaining, and coaching volunteers.


Centers for Disease Control and Prevention. (2016, November 17). A framework for program evaluation [Web page]. Retrieved from https://www.cdc.gov/eval/framework/index.htm (Links to an external site.)
Connors, T. D. (2011). Wiley nonprofit law, finance and management series: volunteer management handbook: leadership strategies for success (2nd ed.). Hoboken, NJ: John Wiley & Sons. ISBN-13: 9780470604533.
Rosenthal, R. J., & Baldwin, G. (2015). Volunteer engagement 2.0: Ideas and insights changing the world. Somerset, NJ: Wiley & Sons.
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