1.Define and describe data, information and knowledge and discuss how they are similar and different to one another?
2:what is online trancastion processing(OLTP) and online analytical processing(OLAP), differentiate the two processes, including what they are typically used for ?
3.describe how social computing is changing how organisations approach customer service.
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1.Define and describe data, information and knowledge and discuss how they are similar and different to one another?
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